HOURS OF OPERATION

Tuesday, 10:30am - 6:30pm

Wednesday, 10:30am - 6:30pm

Thursday, 10am - 6:30pm

Friday, 10am - 6:30pm

Saturday, 10am - 2:30pm

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Appointments will not start later than 5:30pm.

Saturday Appointments are no longer available to New Clients.

 

HOW TO SCHEDULE AND/OR CHANGE YOUR APPOINTMENT

The best way to get a direct response in the most timely manner is to send me a text message. Text messages will receive same-day responses, except on Sunday. Calls to the salon will be responded to within 1-3 days. There is also online booking available on my website, which will have the most immediate response time.

Text: (530)736-2998    

Online Book: ShearMeganBook.com

 

**ShearMegan reserves the right to refuse service to anyone at the discretion of the Stylist

 

COLOR CONSULTATIONS

As a new client, or as an established client making drastic changes to your hair, it is required to have a complimentary Virtual Consultation via text message. Please have photos prepared to send. Required photos include: one or more of your current hair, and one or more of your desired look. Please make sure the photo of your current hair is up to date (taken within the week), has direct lighting, and showcases your hair more than anything else (no selfies, or distant full body shots). A photo of the back of your head is perfectly acceptable.

In some cases, you and/or your Stylist may feel it is best to meet in the salon prior to scheduling a Color Service. In-person Consultations and Virtual Zoom Consultations are available upon request.

All Color Corrections require an in-person Consultation.

 

POST SERVICE ADJUSTMENTS

I take pride in, stand by, and guarantee the quality of my work. If you are ever unsatisfied, I would like you to consult and communicate with me. Together, we will come up with a solution. While refunds are not offered, complimentary Post Service Adjustments are available upon request. Please Note:

• You must contact me within 7 days of your original appointment, and I will be happy to provide you with an adjustment in order to achieve your satisfaction.

• Receiving services from another Stylist, or attempting any at-home hair cutting/coloring, will void your right to claim a Post Service Adjustment. This would be considered a new service to be charged at full price.

• Choosing a different desired look is not considered an adjustment, and will be considered a new service to be charged at full price.

 

CONFIRMATION TEXTS/EMAILS

You will ALWAYS receive a Confirmation Text and/or Email 3 days prior to your scheduled appointment. If you need to change your appointment in any way, PLEASE RESPOND TO THIS MESSAGE IN A TIMELY MANNER, as this ensures that your Stylist is properly prepared for your session.

 

CANCELLATIONS, APPOINTMENT CHANGES, AND NO-SHOWS

Your appointment is very important to me, and I always hope you are able to keep your scheduled time. However, I also understand that life happens. Sometimes you may need to make changes to your schedule, or changes to the services that you need. Please try to do so in a timely manner. Please familiarize yourself with the following policies:
 

• Cancellations made with less than 48 hours notice may result in being charged 30% of your scheduled service(s) at the discretion of your Stylist.
   

• Cancellations made with less than 24 hours notice may result in being charged 50% of your scheduled service(s) at the discretion of your Stylist.
   

• “No-Shows” negatively impact the business, and take away from other Clients' experiences. Clients who don’t show up to their appointments without contacting their Stylist will be charged 99% of the amount of their scheduled service(s) as allowed by the state of California.
   

• Always be aware of the services you select, and the duration of your appointment. ​Any changes to the desired services that are done less than 24 hours of the appointment may result in being charged a $25 Convenience Fee at the discretion of the stylist. (Example: Changing your 4 hour Color Appointment to a 1 hour Haircut Appointment may result in being charged a Convenience Fee.)

These policies are not to deter you from pre-booking your appointments. During certain times of the year, there is a waitlist for certain day/time slots, and these policies were created so there is enough time to schedule Clients from the waitlist in the event of a last minute cancellation.

 

CLIENT PROFILES AND ONLINE BOOKING

As of June 15th, 2019, ShearMegan will have an Online Appointment Book. This is to establish the highest level of efficiency with scheduling, confirmation messages, and client records. Along with an Online Appointment Book, clients will now have a Client Profile. This will be a private page that only you and your Stylist will be able to access. This page will include contact information, credit or debit card information, color formulas, and notes on haircuts and products used during the appointment. Saved cards on file will be used to charge the client in the event of a Cancellation or No-Show as noted above. If you attend your scheduled appointments, you will not be required to use the card on file. You may still pay in Cash, Check, or use another card. However, saving a card on file will be a requirement for all Clients in order to reserve the appointment.

To schedule your appointments online, visit: ShearMeganBook.com

 

SPECIAL EVENTS STYLING

An updated pricing menu is always available on ShearMegan.com. Policies for special events, and travel fees are as followed:​

• A non-refundable deposit is required for all special event parties, and must be made 30 days prior to your service date. Deposit amounts will be based off your ticket value.

• As of January 2020, Traveling to venues or on-site locations will no longer be available. All special events styling must be scheduled and received at the salon.

 

SALON PRODUCT CHOICES AND AT HOME HAIRCARE

As a licensed Cosmetologist, I choose to use Redken, Matrix, and Olaplex for my lightening and color services. During all of your appointments, I also use shampoos and conditioners that are free of sulfates and parabens, and are pH balanced, for the health of your hair and scalp. I highly recommend that you choose to use similar products at home. This will promote healthy hair/scalp, and increase the longevity of any chemical service you receive (color, lightening, keratin smoothing, etc.).

Don’t hesitate to ask me about the facts and science behind these products!

 

MY RELATIONSHIP WITH THE SALON

My coworkers and I are all independent Cosmetologists, licensed under the state of California. While we all take pride in being apart of the same salon-family, we also take pride in running our own businesses. Any procedures and policies listed above are only that of ShearMegan (AKA Megan Christine - Cosmetologist). Any questions or concerns you have should be presented to me directly.

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Please make sure you fully understand all

policies and procedures before receiving any services.

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